Winter Management Conference Update

black diamond — Thu, 27 Feb 2020 19:43:24 +0000

In February, we (Bill and Denise) took a trip to Puerto Vallarta, Mexico to attend the Tree Care Industry Association’s (TCIA) annual Winter Management Conference (WMC). The overall purpose of this trip was to step away from working in our business so we could work on our business. A large portion of our time was spent in seminars specifically tailored for tree care business owners and managers. This conference allowed us to spend time reviewing the past to build for the future. In addition to class time, it’s always fun to reconnect with friends in the industry and meet new tree care professionals. We have attended WMC several times over the last decade. Each conference builds upon the foundation of the last and helps us become more effective. We love innovating as the market changes.

Our Conference Experience

Our son, Brendan, flew in from Los Angeles for the conference as well. He was just two months old when he attended his first TCIA event in 1998. Brendan still works in the business (now remotely) in various capacities. One of which is marketing and content creation, so to keep an eye on our Facebook page as you can expect to see a recap video coming soon!

After WMC 2018 in Maui, we committed to the process of becoming a TCIA Accredited company. “Accreditation is a third-party consumer confidence verification program…[that] helps consumers identify qualified tree care companies who conduct business in a safe, legal and ethical manner.”

Accreditation for Black Diamond

Becoming an Accredited tree care company aligns with Black Diamond’s core values of Safety, Excellence, and Integrity. We successfully completed the program in May of 2019. This year in Puerto Vallarta, we were recognized as one of several companies that have become Accredited in 2019. The Black Diamond team is proud to be one of only five companies in Vermont to achieve Accreditation.

Bill and Denise are excited to implement what they learned this year at WMC as Black Diamond continues to accomplish goals set for 2020. We look forward to building the culture of our company, enhancing your customer experience, to better serve our community.

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Black Diamond Tree Service Earns Accreditation: Only Five in Vermont

black diamond — Mon, 26 Aug 2019 16:54:50 +0000

What’s the deal with accreditation? You might be used to colleges and other institutions talking about accredited programs, and while the idea of passing the bar of excellence remains the same, there are a few big reasons you should care about Tree Care Accreditation.

Ethical Business Conduct
Formal employee Training and Certification
Adherence to Safety Standards
Customer Satisfaction

Now, these are not the only standards that the Tree Care Industry Association guarantees with their accreditation, but we think they are four that most directly relate to you and why this certification is important to clients. Black Diamond is one of only five tree care companies in the state of Vermont to have passed the rigorous review and received accreditation.

Ethical Business Conduct

It’s pretty logical that both clients and employees would love to know they are working with an ethical business. We believe every aspect of our conduct, from what happens in your trees, to the way we run business meetings, to the employees we hire, to the other businesses we choose to partner with should all be held to this highest standard. As a family business, we like to keep that level of closeness and care without losing the professionalism that we need to function ethically and efficiently.

Formal Employee Training and Certification

Would this be something you’d think to check, or simply assume all tree care businesses abide by? Unfortunately, not all tree care services are formally trained, certified, or qualified. We always take the time to advance our skills, train with respected members of the industry, and make sure we are at the top of our game when we are at the top of your trees. We invest in our team through these trainings and we think it pays off.

Adherence to Safety Standards

We always make sure our team members know that having the proper safety equipment and practices is the priority. In our industry, we are often working with high powered machinery and saws while limbs, trees, and woodchips are in motion. When a team is communicating effectively, working responsibly, and following safety protocols, it reduces the risk that can be associated with this industry. It’s more than just wearing the right gear, it’s about staying alert and taking care that limbs are directed to the ground with purpose and precision. That’s how we keep your homes, fences, and gardens safe while limbs and trees are removed.

Customer Satisfaction

This one is for you! From your very first phone call to Denise, to team members who arrive on your property, to the cleanup process when the job is done – we want you to be satisfied with every step. Having confidence that we care about your home and respect you as clients and as people is something we take very seriously. We hope you notice and feel cared for.

Celebrating TCIA Accreditation

Black Diamond Tree Service Earns Accreditation: Only Five in Vermont To summarize, this accreditation is one of the most exciting things we’ve had the honor to announce. We are so proud to wear this badge and take very seriously the need to continue providing a top level of care and professionalism. We look forward to working with you soon!

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Certifications Archives - Black Diamond Tree Service