In February, we (Bill and Denise) took a trip to Puerto Vallarta, Mexico to attend the Tree Care Industry Association’s (TCIA) annual Winter Management Conference (WMC). The overall purpose of this trip was to step away from working in our business so we could work on our business. A large portion of our time was spent in seminars specifically tailored for tree care business owners and managers. This conference allowed us to spend time reviewing the past to build for the future. In addition to class time, it’s always fun to reconnect with friends in the industry and meet new tree care professionals. We have attended WMC several times over the last decade. Each conference builds upon the foundation of the last and helps us become more effective. We love innovating as the market changes.
Our Conference Experience
Our son, Brendan, flew in from Los Angeles for the conference as well. He was just two months old when he attended his first TCIA event in 1998. Brendan still works in the business (now remotely) in various capacities. One of which is marketing and content creation, so to keep an eye on our Facebook page as you can expect to see a recap video coming soon!
After WMC 2018 in Maui, we committed to the process of becoming a TCIA Accredited company. “Accreditation is a third-party consumer confidence verification program…[that] helps consumers identify qualified tree care companies who conduct business in a safe, legal and ethical manner.”
Accreditation for Black Diamond
Becoming an Accredited tree care company aligns with Black Diamond’s core values of Safety, Excellence, and Integrity. We successfully completed the program in May of 2019. This year in Puerto Vallarta, we were recognized as one of several companies that have become Accredited in 2019. The Black Diamond team is proud to be one of only five companies in Vermont to achieve Accreditation.
Bill and Denise are excited to implement what they learned this year at WMC as Black Diamond continues to accomplish goals set for 2020. We look forward to building the culture of our company, enhancing your customer experience, to better serve our community.